Client support for MissionTracker
As a client of MissionTracker, you have a team of professionals ready to answer your questions, offer implementation suggestions, and guide you in streamlining your operations.
Submit a Support Ticket
Are you a MissionTracker Ambassador?
Ambassadors are a crucial key to making MissionTracker successful in your organization! As an ambassador, you are our primary contact and help organize and relay questions between your team and ours. Ambassadors are your internal team's first line of support for questions or help and they can usually answer many questions about how to use MissionTracker.
Not sure who your Ambassador is in your organization? Check with your leadership team or contact us to find out!
On-Site Training and Implementation Support
Hands-on training for your team is an extremely valuable part of implementing MissionTracker in your organization. Not only does your team get someone in-person helping them learn the tools and workflows to do their day-to-day jobs, but you also get a trainer with years of experience working in and with homeless shelters observing your operations and offering ideas for how to save time, reduce the number of steps in a process, automate tasks, or ensure data accuracy.
To inquire about on-site training or get a cost estimate, contact your Client Advocate or reach out to firstname.lastname@example.org.
Online Help Resources
Help documents are available within MissionTracker and can be found in the 'Support' section. If you're not able to see this section, contact your Ambassador within your organization, or contact your Client Advocate to check your permissions.
Upgrading Your Account / Licensing Changes
If you would like to add seats to your account, add an application (VolunteerTracker, HRTracker, etc.), or make a change to your licensing, contact your Client Advocate and we will work with you to update your account.
Looking for More?
Our FAQs section may have what you're looking for!