MissionTracker FAQs - Questions About Our HMIS System and Homeless Shelter Software

  • How is MissionTracker different from other similar software programs?

    MissionTracker was built specifically for a gospel mission and their real-life scenarios. The system is not bloated with unneccessary functions and tools that missions don't need or use. And because it began with a mission's needs in mind, most of the relevant functionality is already built in, so less customization (and less cost) will be needed to get you up and running.

  • Do I have to install the software?

    No. MissionTracker is completely web-based, allowing you to access your organization's information from any mobile device (smart phone, iPad, etc.) or computer with an internet connection. There is no installation needed on individual computers, so it's very easy to get started. Updates are also very easy to handle because all of your users use a centralized system. Once the update is made, everyone will see those updates without having to go to each computer to update the software.

  • How does MissionTracker compare for price?

    MissionTracker is much more affordable than other existing software. The payment structure is monthly, with a low setup fee. This makes it more accessible for any size of mission because you don't have the hefty up-front costs or multiple recurring license fees.

    MissionTracker is also just one monthly fee no matter how many buildings, residents, staff, volunteers, or users you have in your mission.

  • Can I customize MissionTracker?

    Yes. MissionTracker is truly customizable without you having to do all of the work. When we setup MissionTracker for your mission, you get your own code base that is not shared by any other organization. This means that you can tell us what you want it to do, and we can make it happen. Plus, you won't have to worry about knowing advanced Excel functions - we make it much simpler.

  • Does MissionTracker keep track of educational or renewal programs?

    Yes - there are tools built-in that track goals and progress through an educational program, including financial, social, spiritual, and physical progress, and more. This is another area that can be customized to match your organization's needs and specific programs.

  • Does the pricing change if I have multiple users?

    You can have an unlimited number of users, residents, volunteers, or employees and your price will stay the same. If your organization grows, or if you start tracking more people, your price will stay the same. It doesn't cost us any more to have more people using your system, so why would we charge you more for it?

  • Who else is using MissionTracker?

    MissionTracker was initially developed for Hope Gospel Mission in Eau Claire, WI. They first came to us after having tried others with little success, and asked us to build them a tool that would fit their needs exactly. ResidentTracker was the first component, followed by VolunteerTracker and HRTracker. Hope Gospel Mission has been using MissionTracker since 2008 and asked us to share it with other missions who could benefit from its functionality and affordability.

    Now, in 2018, we have over 50 organizations using MissionTracker. Union Gospel Mission of Tarrant County, for example, was so impressed by MissionTracker's ease of use - they referred us to Union Gospel Mission of Dallas. 

    Rescue Mission Alliance, headquartered in Oxnard, California, saw the potential in MissionTracker and has adopted the platform for all five of their independent missions that they collectively manage. 

    GIFTS Mens Shelter, in Janesville, Wisconsin has been using MissionTracker successfully as well, for their 25 bed organization.

    Contact us to learn more stores, or you can view our MissionTracker Success Stories page. 

  • Does Hope Gospel Mission benefit from MissionTracker?

    Yes! A portion of your monthly payment goes directly to Hope Gospel Mission of Eau Claire, WI to help offset their further development costs. It also creates a new revenue stream for the mission, helping them to provide more programs and services to their residents.

  • Will we need training to start using MissionTracker?

    Training is typically recommended, but not required. We can do on-site training, or through video conference. Depending on your needs, we can customize the training for your staff.

  • How long does onboarding and implementation take?

    Generally, the onboarding process takes anywhere from 6-8 weeks. If we’ll be importing data into your MissionTracker system, or if there are customizations required before go-live, this can extend the timeline. Sometimes it depends on the teams, too. We’ve had some teams get through 3 onboarding calls and are ready to go; other teams take more time and ask more questions and may need 6-7 onboarding calls. Your Client Advocate will work with you to determine what works best for your team.

  • Is MissionTracker a secure platform?

    MissionTracker adheres to robust data security protocols, including using secure connections to/from our servers, dedicated security certificates, encryption at rest and in transit, and access control lists for permissions management. Additionally, in 2021, MissionTracker achieved HIPAA Compliance and offers additional features and data security services for clients requiring or requesting HIPAA Compliance. See our Security & Compliance page for more details.