Purposes of Processing
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Categories of Personal Data Collected For Each Purpose
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Legal Bases of Processing
(EU Users)*
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Providing The MissionTracker Platform & Website; Personalization; or Event Registration & Contests.
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Directly from You:
- your name, email address, physical address, phone number, and other similar contact information as collected within the MissionTracker application;
- professional and organizational profile information, such as title, department, and company size/revenue;
- payment information, including partial credit card number and billing address;
- content of feedback, testimonials, inquiries, support requests, and any phone conversations, chat sessions and emails with or to us; and
- your image (still or video), voice, and other identifiers that are personal to you when you use certain features on the Services.
- location information (e.g., from your language preference on the Sites or a provided address); and
- any additional information you choose to share within the MissionTracker platform;
From Third Parties:
- event registration information (e.g., name, email, address, company, title, etc.) from event coordinators or vendors; and
- location of devices, for example through IP look-up.
Automatically:
- email addresses and phone numbers used to contact us; and
- network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.
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Necessary to enter into or perform a contract with you (upon your request, or as necessary to make the Services available),
Establish, defend or protect legal interests,
Compliance with law, or
Legitimate interests**.
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| Marketing & Promotions; Customer Opportunities; or Advertising. |
Directly from You:
- location information (e.g., from your language preference on the Sites or a provided address); and
- professional and organizational profile information, such as title, department, and company size/revenue;
- usernames, aliases, and other authentication information with respect to optional features (e.g., Smartsheet Community).
From Third Parties:
- name, email addresses, physical addresses, phone numbers, and other similar contact information; and
- business contact information, including mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, LinkedIn URLs and custom profiles.
Automatically:
- network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.
- identifiers and information contained in cookies (see our Cookie Notice).
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Legitimate interests**, or
With your consent. |
| Analytics & Improvement |
Directly from You:
- your name, email address, physical address, phone number, and other similar contact information if you choose to participate in a survey or user interface study.
From Third Parties:
- location of devices, for example through IP look-up.
Automatically:
- identifiers and information contained in cookies (see our Cookie Notice);
- the full Uniform Resource Locators (URL) clickstream event data on our Sites, including referrer data, click event data (including date and time), content you viewed or search queries on our Sites, performance data (e.g., page response times), downloads, HTTP response codes, and page interaction information (e.g., clicks); and
- network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider.
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Legitimate interests**, or
With your consent. |
How We Use Personal Data
We will only use your personal data if we have a lawful basis to do so, as illustrated by this table. Specifically, we use your personal data at your instruction or as follows:
Providing and Personalizing MissionTracker. To operate and administer the MissionTracker website, software platform, and to provide you with the content you choose to access or request; to tailor web content we display to you in order to offer location customization (e.g., setting a default language or time zone) and to otherwise personalize your experience using the platform. We may use cookies and similar tracking technologies to automatically collect your personal data for this purpose (see our Cookie Notice).
Personalizing Events. To tailor event invitations we send or display to you in order to offer location customization (e.g., local event offerings). We may use cookies and similar tracking technologies to automatically collect your personal data for this purpose (see our Cookie Notice).
Sending Marketing Communications. For direct marketing, promotional, and other non-transactional communications (e.g., newsletters, calls, SMS, or push notifications) in order to share information about special offers, promotions, and events or to otherwise contact you about Smartsheet products or information we think may interest you, in accordance with your marketing preferences.
Managing Event Registrations and Contests. To plan and host events or webinars you’ve registered for or attend (including sending related communications to you), and to provide contests, promotions, and sweepstakes you’ve chosen to participate in or register for. Please note, contests may have additional rules relating to how we process your personal data.
Analytics and Improvement. To better understand how you access and use the Sites and Offerings, and for other research and analytical purposes, such as to evaluate and optimize the Sites and to develop additional services, content, and features (e.g., if you choose to participate in a survey or user-interface study, we may use your email address to reach out with follow-up questions or additional studies).
Protect Legal Rights and Prevent Misuse. To protect the Sites, Offerings, and the rights of users and other individuals; to prevent unauthorized access and other misuse; and where we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our terms of use or this notice. We may use machine or deep learning technologies for these purposes (e.g., for fraud prevention or detection).
Comply with Legal Obligations. To comply with the law or legal proceedings (e.g., we may disclose data in response to lawful requests by public authorities, including responding to national security or law enforcement requests).
General Business Operations. Where necessary to the administration of our general business, accounting, recordkeeping, and legal functions.
How We Share Personal Data
MissionTracker will not sell your personal data to a third party or allow a third party to use the personal data we provide for its own marketing purposes. We may share information about you with your consent, at your request, or as follows:
To Service Providers. We use third party service providers to process your personal data to assist us in business and technical operations. Smartsheet has data processing agreements with such service providers limiting their use of and access to personal data to specific purposes. They provide services relating, but not limited to fraud detection and prevention, billing, customer support, internet and connectivity, marketing (through direct mail, email, lead generation, etc.), event organizing, security, and user experience.
To Infrastructure Processors. We use third parties for some of the infrastructure used to host content and personal data we process, including cloud providers. MissionTracker has data processing agreements with such service providers and their use of and access to personal data is limited to specific purposes.
As Required by Law. We may disclose information about you if we believe we must do so to comply with the law or a subpoena, bankruptcy proceeding, or similar legal process. In certain situations, MissionTracker may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
To Protect Rights. We may disclose information about you, such as your name, contact information, and billing information, to enforce our agreements with you or to protect the rights and safety of MissionTracker, our customers, our users, and the general public, or as evidence in litigation in which we are involved.
In a Business Transaction. If MissionTracker is involved in a dissolution, reorganization, financing, public offering of securities, merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to providers, advisors, accountants, attorneys, the acquiring entity, or other third parties as part of the transaction (provided that we inform such individuals that they must use your personal data only for the purposes disclosed in this notice), and may also be reviewed as part of the due diligence review for the transaction (e.g., we may need to provide a list of all customer accounts and payment histories).